Working for Comcast, we heard many of the frustrations that customers had. Many were avoidable issues or issues that could have been solved quickly with the proper know-how. But there were so many problems taking shape and it put a strain on both the customers and the phone agents and that is where most of […]
With Halloween coming next week and everyone needing a good fright, we bring you Tales from Tech Support. I spent five years working over the phone tech support, most of it with Comcast in Baltimore. Oh, the stories I can tell… I took a lot of calls during my time at Comcast, probably around 40,000 […]
With Halloween coming next week and everyone needing a good fright, we bring you Tales from Tech Support. I spent five years working over the phone tech support, most of it with Comcast in Baltimore. Oh, the stories I can tell… During my short time working Apple the most famous person I spoke to was […]
With Halloween coming next week and everyone needing a good fright, we bring you Tales from Tech Support. I spent five years working over the phone tech support, most of it with Comcast in Baltimore. Oh, the stories I can tell… At Comcast when a customer called stating that their internet was out I always […]
The Internet has done wonders for modern civilization. We can connect with people all over the globe and read about world events as they happen. New skillsets have emerged as well as new jobs (Emoji Expert anyone?) that were relatively unthinkable only a generation ago. Yet this technology has sapped many of critical skills that […]
Your Internet is moving slowly. It happens. Chances are if you’ve called your ISP you’ve sat on hold for a long time listening to bad music. You don’t want to do that, believe me I did over the phone tech support for over 5 years. So you reach into your bag of tricks and you […]
There are most certainly some of you out there that are reading this on a Mac. Macs are great aren’t they, as long as you can afford one? They’re great for video editing, multimedia creation, sound editing, and well, just about everything in general. You don’t have to put up with many of the problems […]
Watch the video clip first. We’ll give you a second… Hopefully you recognized the clip coming from the Mel Brooks 1987 sci-fi comedy Spaceballs. As a bit of background for those who have not seen the movie or just need a reminder: Planet Spaceball, lead by the evil President Skroob (Brooks) is running out of […]
There are all kinds of doomsday scenarios that can play out or have at one point played out in a movie or TV show from a nuclear war to an alien invasion. One of the first things that would be eliminated is the Internet. How would the world react? How would we all react? It […]
Meet Bob. Bob is a plumber. He owns a small plumbing company that is successful but he feels that there is an opportunity to expand and grow but he just can’t figure out an easy way to get that started. After all he is busy doing house calls and doesn’t have a lot of extra […]