Why does Comcast (Xfinity) get a bad reputation?

Working for Comcast, we heard many of the frustrations that customers had. Many were avoidable issues or issues that could have been solved quickly with the proper know-how. But there were so many problems taking shape and it put a strain on both the customers and the phone agents and that is where most of […]

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Tales from Tech Support: Why do I need to call my OEM?

With Halloween coming next week and everyone needing a good fright, we bring you Tales from Tech Support. I spent five years working over the phone tech support, most of it with Comcast in Baltimore. Oh, the stories I can tell… I took a lot of calls during my time at Comcast, probably around 40,000 […]

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Tales from Tech Support: Do you know who I am?

With Halloween coming next week and everyone needing a good fright, we bring you Tales from Tech Support. I spent five years working over the phone tech support, most of it with Comcast in Baltimore. Oh, the stories I can tell… During my short time working Apple the most famous person I spoke to was […]

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Tales from Tech Support: The IT Pro

With Halloween coming next week and everyone needing a good fright, we bring you Tales from Tech Support. I spent five years working over the phone tech support, most of it with Comcast in Baltimore. Oh, the stories I can tell… At Comcast when a customer called stating that their internet was out I always […]

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